P. F. Chang's in Allen Served Good Food, but the Service was Lacking

 

Wonton Soup at P. F. Chang's

PF Chang's in Allen (at Watters Creek) is one of a chain that serves specialize Chinese food. We visited PF Chang's at this location twice and were disappointed with the service, although the food was good.

During our first visit, our server made several mistakes with our order, including bringing our appetizer with our meals. While we enjoyed the food, I was disappointed, so I penned a letter to the manager, informing him of the issues we had during our visit to PF Chang's. The manager responded within 3 days with a telephone call and a letter that included a $20 gift card, so we decided to return and see if our experience the second time would be better. It was.

During our second visit, we ordered 1 kiddie meal, and the wonton soup and lettuce wraps. The wonton soup is actually a large tureen of soup: enough food for three of us to have two small bowls each. The soup was delicious—it's a chicken-stock-based soup with mushrooms, water chestnuts, chicken, and wontons. The lettuce wraps have previously been a favorite for our family, and we were not disappointed during this visit. They were hot and fresh, with crunchy lettuce and rice noodles.

Lettuce Wraps at P. F. Chang's

We topped off dinner with a piece of the "Great Wall of Chocolate." It's a large piece of chocolate cake (feeds all four of us) with a fresh-fruit garnish and raspberry coulis on the side—a delicious way to top off a great meal.

We give P. F. Chang's in Allen 6 thumbs up (from the four of us). The food was hot and fresh, the table was clean, the cost (about $35 before tip and gift card) was good, and we enjoyed our experience together.